Software Support Analyst

Bastian Solutions LLC
Reference: PR42383

We are seeking a detail-oriented and proactive Software Support Analyst to join our dynamic team. In this role, you will be responsible for providing high-quality technical support for our software applications, ensuring that our users receive timely assistance and resolutions to their issues. You will act as a liaison between users and the development team, gathering feedback and communicating user requirements to enhance our software solutions. Your duties will include troubleshooting software problems, documenting issues and solutions, and creating user guides and training materials to empower users in utilizing our systems effectively.

The ideal candidate will have a strong understanding of software applications and experience in a technical support role. You should possess excellent problem-solving skills and the ability to communicate complex technical information in an understandable manner. Proficiency in SQL and experience with ticketing systems is preferred. Additionally, a background in software development or testing is a plus, as it will enable you to understand the intricacies of our applications. Strong interpersonal skills and a customer-oriented mindset are essential, as you will be working closely with both internal teams and external clients.

If you're passionate about technology and enjoy helping others resolve their software challenges, we would love to hear from you. Join our team and contribute to enhancing user experience by ensuring that our software applications run smoothly and efficiently.

COMPETITIVE SALARY

Tate

Permanent

Bastian Solutions LLC

Added 07/01/2026
Reference: PR42383

Software Support Analyst

Tate
Permanent
Bastian Solutions LLC

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